Refund & Cancellation Policy

Effective Date: 11 June 2026

Last Updated: 13 June 2026

This Refund and Cancellation Policy ("Policy") applies to all flight simulator bookings made through GreekSimmers ("GreekSimmers", "we", "us", or "our") via https://greeksimmers.com.

This Policy forms an integral part of our Terms of Service. By making a booking, you acknowledge that you have read, understood, and agreed to the terms outlined below.

This Policy is governed by applicable Greek consumer protection legislation, including Law 2251/1994 as amended, and relevant European Union regulations.

1. Booking Confirmation

A booking is considered confirmed only when all of the following conditions have been met:

The booking process has been completed through our Website.
The required payment or deposit has been successfully processed.
A booking confirmation email has been sent to the email address provided during checkout.

Your booking confirmation email serves as proof of purchase and includes the booking date, scheduled session time, simulator selection, and payment details.

2. Customer Cancellations

2.1 Cancellation Terms

Refund eligibility depends on the amount of notice provided before the scheduled session.

Notice Period: Refund Eligibility: More than 48 hours before session: Full refund of all amounts paid, excluding the deposit. Between 24 and 48 hours before session20% refund of the total amount paid (excluding deposit)Less than 24 hours before session: No refund. No-show: No refund

Important Notice Regarding Deposits

Any deposit paid during the booking process is strictly non-refundable under all circumstances.

Where a refund is available, it applies only to amounts paid in excess of the deposit.

2.2 How to Cancel

Customers may submit cancellation requests through any of the following methods:

Online Dashboard

Email

Send a cancellation request to:

info@greeksimmers.com

Please include your booking reference number.

Telephone

Call:+30 690 713 6624

during normal business hours.

Cancellation requests become effective only when received and acknowledged by our systems or customer support team.

3. Rescheduling Policy

Customers may request to reschedule a confirmed booking, subject to simulator availability and company approval.

Free Rescheduling

Rescheduling requests submitted more than 38 hours before the scheduled session are processed free of charge.

Late Rescheduling Requests

Requests submitted within 38 hours of the scheduled session are subject to a €10 administration fee.

Rescheduling Limit

Each booking may be rescheduled a maximum of one (1) time.

Additional requests may be declined at our sole discretion.

4. Cancellations by GreekSimmers

GreekSimmers reserves the right to cancel or reschedule bookings when necessary due to:

Equipment malfunction
Simulator maintenance
Safety concerns
Staffing issues
Force majeure events
Circumstances beyond our reasonable control

If GreekSimmers cancels a booking, customers will be offered either:

A full refund of all amounts paid; or
Rescheduling to an alternative available date without additional charge.

We will make every reasonable effort to notify affected customers as soon as possible.

5. Technical Faults During a Session

In the event of a technical malfunction occurring during a simulator session:

Fault Before 30 Minutes

If the interruption occurs before 30 minutes of simulator usage have been completed, customers may choose between:

A full refund; or
A full rescheduled session at no additional cost.

Fault After 30 Minutes

If 30 minutes or more of the session have been completed, the service shall be considered substantially delivered.

In such cases:

No full refund will be provided.
The customer remains liable for 25% of the total agreed session price.

GreekSimmers will always make reasonable efforts to resolve technical issues and minimise disruption.

6. Refund Processing

Refund Method

Approved refunds are processed exclusively through the original payment method used during booking.

Payments are processed through Stripe.

Processing Time

Approved refunds are generally initiated within five (5) business days.

Depending on the customer's bank or card provider, funds typically appear within five (5) to ten (10) additional business days.

Partial Refunds

Where only a partial refund applies, the exact refundable amount will be communicated before cancellation is finalised.

7. Non-Refundable Items

The following are non-refundable under all circumstances:

Booking deposits
Collection Flight Packages
Gift cards, vouchers, or promotional credits (if applicable)

8. Promotional & Discounted Bookings

Bookings made using promotional codes, discounts, special offers, or other incentives remain subject to this Policy unless expressly stated otherwise.

Any refund granted will be limited to the amount actually paid by the customer.

9. Consumer Rights & Complaints

Nothing within this Policy affects any statutory rights granted to consumers under applicable Greek or European Union law.

If you are dissatisfied with the outcome of a refund or cancellation request, please contact us:

Email: info@greeksimmers.com

Phone: +30 690 713 6624

We aim to respond to all complaints within one business day.

10. Alternative Dispute Resolution

In accordance with Directive 2013/11/EU and Regulation (EU) No. 524/2013, consumers may submit eligible disputes through the European Commission Online Dispute Resolution platform.

12. Contact

Questions about cancellations or refunds: info@greeksimmers.com.

Owner:

Orfeas Panagiotopoulos

Email:

info@greeksimmers.com

Phone:

+30 690 7136624

Website:

www.greeksimmers.com